Since 2016, the Philippines has bypassed India’s economy in terms of call centers. It has been predicted since 2016 that this year, there would be strong growth in the economy of up to 7.5%.[1] An issue such as this has been discussed by Victor Abola from the University of Asia and the Pacific. Even if the Philippine peso is weak in terms of foreign exchange, Overseas Filipino Workers have been contributing well to the Philippine economy. But there is one industrial player that is also responsible for the growth in the Philippine economy— business process outsourcing.
When it comes to BPO industries, the first notion that comes to mind would be to equate them to call centers, but this is a misnomer. Even if it means that these industries must make calls to their clients, business process outsourcing transcends that label of being identified as a call center. Essentially, it is a business entity that sends their members or employees to manage part of the business operations of the client. But based on this definition, somebody might say, “Well then, based on that service that you offer, the company is like a manpower agency.” However, there is more to this than meets the eye.
First, multitasking on all aspects of the business as an individual can minimize focus on certain important working areas that should be urgently addressed. Outsourcing can allow the client to delegate business operations of lower priority to a staff that is well equipped and well versed in administrative tasks. It cannot be forgotten that the outsourced personnel who are in charge of these administrative tasks also has the proper mentality and personality. The fact that a client can begin to set his/her sights on what is important for the company can save precious time when coming up with strategies or sales executions for the upcoming period.
Secondly, while managing part of the client’s business operations, there is a hint of holistic development that is instilled within the workers (both under the client and outsourced). Holistic development, in this sense, refers to the developing the necessary soft skills to execute their jobs properly and adapting to different personalities. This adaptation provides that social stability within an individual while focusing on the work. The internal staff of the clients will benefit greatly, in both work efficiency and wellbeing, as the outsourced people facilitate in managing the business operations of the client. Whether local or international, clients can turn to outsourcing for the best team for a certain business position.[2]
Most importantly, one aspect to consider regarding business process outsourcing industries would be that such a business is offering business solutions to enhance work efficiency and productivity of the clients. Business process outsourcing industries more or less capitalize on client’s management problems and resolve them in the most sustainable, efficient, and effective way possible. Because of this, more people are employed (as regular workers with mandatory governmental benefits), there will be less unnecessary and unwanted stress in the workplace, and the local economy grows with an increase of GDP.
Business process outsourcing companies in the Philippines are no joke. They have great economic potential. See how Grupo BPO Service Cooperative is doing: the organization serves its clients with the utmost respect, bringing productivity to the internal staff with its wide variety of services in such ways that resolve its client’s business problems.
See the complete list of what Grupo BPO Service Cooperative has to offer through this link: https://www.grupobpo.coop.
