For a fast-paced business environment especially with technology-enabled industries, it’s important for companies to keep abreast with the latest trends in the market and implement new strategies to stay on top of the the game. This means business owners need to consider a level of control and flexibility over the operations and projects contracted. Offshore staffing in the Philippines was created to answer the needs that the traditional BPO can’t address.
In general, outsourcing to the Philippines provides numerous benefits and advantages. However, comparing BPO to staff outsourcing in the Philippines enables businesses to weigh in which engagement model would benefit them the most. This would always depend on certain factors such as the size of the projects, contract duration, scale and operational flexibility.
The Philippines leads the list of top outsourcing destinations in the world mainly because of cost-savings, talent and skills availability and an English-speaking country add up to our great advantage. While these advantages contribute to the continuous massive success of the IT-BPO industry, businesses from key outsourcing markets have their reasons as to why the Philippines offshore staffing model has gained traction.
United States
A lot of companies in the US have shifted from outsourced operations to offshore staffing model where the majority are small businesses. This is because traditional BPO is no longer economically viable for companies with smaller projects. Another reason is that some BPO service providers take a lot of time to align with their client’s organization practices.
United Kingdom
Currently, most of the UK outsourcing jobs in the Philippines are mostly in outsourced operations. The areas include customer service, media, marketing, data processing and other knowledge-based disciplines. However, some companies have started acquiring offshore staffing services in the Philippines for IT and digital transformation. These are small businesses that have seen traditional outsourcing partners such as Ireland and countries in Eastern Europe as way more expensive compared to the Philippines.
Australia
Several Australian firms outsource jobs to the Philippines mainly due to low-cost services, language diversity and similar timezones. However, Australian companies are very particular with internal processes and organization practices that is why some companies opt to just engage with an offshore staffing arrangement to provide them more control over the operations. In fact, there are also Australia-based offshore staffing boutique firms in the Philippines just to cater to the Australian market.
Singapore
There’s an increasing demand for offshore staffing services in Singapore for IT firms that outsourced tech-oriented jobs in the Philippines. Most of the skills they hire are software developers The start-up culture in Singapore is growing and a lot of them look for outsourcing partners in the Philippines in order to cut their overhead costs and maximize their resources.
Not only in IT-related disciplines, but some Singapore-based firms also hire talents in the Philippines in the field of business development and sales. These companies are experimenting to expand their market without having to allocate a large amount of budget to test the waters.
Philippines
Surprised? Don’t get me wrong. These companies may have Filipino roots and some are foreigners who own businesses but with operations that have been running in the Philippines for a while and want to cut ties with their current service provider with their current provider. In a staff outsourcing arrangement, there are different types of models and levels of control. That is why some clients opt to look for another service provider for varying reasons.
In conclusion, the Philippines continues to increase its reputation in the world for outsourcing with outsourced staffing services providing another avenue to serving clients with a more flexible service delivery model.